Privacy Policy

1. Information We Collect

Account Information:

• Name and email address
• Phone number (optional, if you provide it)
• Account credentials (securely hashed)
• Contact preferences

Support Ticket Information:

• Technical issues and descriptions
• Device type and problem details
• Screenshots you upload (optional)
• Communication history with our support team

AI Assistant Interactions:

• Chat messages and conversations
• Voice recordings (if you use voice features)
• Images and screenshots you share

Payment Information:

• Processed securely through Stripe
• We do NOT store credit card numbers
• We only store: last 4 digits, card type, expiration date
• Billing history and subscription status

Automatically Collected Information:

• IP address and general location (city/state level)
• Browser type and device information
• Pages visited and features used
• Date and time of access

2. How We Use Your Information

We use your information to:

• Provide our Service: Process support requests, respond to tickets, provide AI assistance
• Improve our Service: Analyze usage patterns, identify common issues, enhance features
• Communicate with you: Send service updates, respond to inquiries, notify about tickets
• Process payments: Handle subscriptions and billing
• Ensure security: Prevent fraud, abuse, and unauthorized access
• Legal compliance: Meet legal obligations and enforce our Terms of Service

⚠️ Important: We do NOT use your conversations to train AI models. We do NOT sell your data to third parties. We do NOT share your information for marketing purposes.

3. Information Sharing

We only share your information with:

Service Providers (Required to Operate):

• Clerk: Authentication and user management (Privacy Policy)
• Supabase: Database and data storage (Privacy Policy)
• OpenAI: AI assistance and voice features (Privacy Policy)
• Stripe: Payment processing (Privacy Policy)
• Email Service Provider: Sending notifications and support emails

Legal Requirements:

• To comply with law enforcement requests
• To respond to subpoenas or court orders
• To protect our rights, safety, or property
• To enforce our Terms of Service

We do NOT:

• Sell your personal information
• Share your data with advertisers
• Use your conversations for marketing
• Share your information with unrelated third parties

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (HTTPS/SSL) and at rest
• Secure servers: Hosted on secure, monitored infrastructure
• Access controls: Only authorized personnel can access user data
• Authentication: Industry-standard authentication (OAuth, 2FA available)
• Regular audits: Security practices reviewed and updated regularly

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

Active Accounts: We retain your data as long as your account is active.

After Account Deletion:

• Most personal data deleted within 30 days
• Some data retained for legal/financial compliance (up to 7 years)
• Retained data includes: transaction records, audit logs, legal documentation
• All retained data is anonymized when possible

Backup Data: Deleted data may persist in backups for up to 90 days, then permanently removed.

6. Your Privacy Rights

You have the right to:

✓ Access Your Data

Request a copy of all personal information we have about you.

✓ Correct Your Data

Update or correct inaccurate information in your account settings.

✓ Delete Your Account

Request deletion of your account and personal data. Contact us at support@silversupporthub.com. Note: Some data must be retained for legal compliance (see Data Retention above).

✓ Export Your Data

Request a downloadable copy of your data in a common format.

✓ Opt-Out of Communications

Unsubscribe from marketing emails (service-related emails will continue).

California Residents (CCPA): You have additional rights under the California Consumer Privacy Act. Contact us to exercise these rights.

7. Cookies and Tracking

We use minimal cookies and tracking:

Essential Cookies (Required):

• Authentication cookies (keep you logged in)
• Session management
• Security tokens

We do NOT use:

• Advertising cookies
• Social media tracking pixels
• Cross-site tracking
• Analytics beyond basic usage statistics

8. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

9. International Users

Our Service is based in the United States. If you access our Service from outside the US, your information will be transferred to and stored in the US. By using our Service, you consent to this transfer.

10. Third-Party Links

Our Service may contain links to third-party websites or resources. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via:

• Email notification to all users
• Prominent notice on our website
• Updated "Last Updated" date at the top of this page

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: