Terms of Service

1. Agreement to Terms

By accessing and using Silver Support Hub ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

Silver Support Hub provides technology support services to seniors, including but not limited to:

• AI-powered technical assistance
• Remote troubleshooting support
• Help with devices, software, and connectivity issues
• Educational resources for technology use

3. User Accounts

Account Creation: You must create an account to use our Service. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

Account Termination: We reserve the right to suspend or terminate accounts that violate these terms.

4. Acceptable Use

You agree NOT to:

• Use the Service for any illegal purposes
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Harass, abuse, or harm others
• Share your account credentials with others
• Use automated systems to access the Service without permission
• Interfere with or disrupt the Service

5. AI Assistant Disclaimer

Our AI assistant provides general technical guidance. Please note:

• Not a Guarantee: AI suggestions may not solve all problems
• Follow at Your Own Risk: You are responsible for any actions you take based on AI advice
• Not Professional IT Services: For complex issues, consult a professional
• Data Privacy: Never share passwords, credit card numbers, or sensitive personal information

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Silver Support Hub and its operators shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of data, revenue, or profits
• Damage to devices resulting from following our guidance
• Service interruptions or errors
• Third-party actions or content

Our total liability shall not exceed the amount you paid for the Service in the past 12 months.

7. Privacy & Data

Your use of the Service is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

8. Service Availability

We strive to provide reliable service, but we do not guarantee:

• Uninterrupted access to the Service
• Error-free operation
• Immediate response times

We may suspend the Service for maintenance, updates, or other reasons at any time.

9. Intellectual Property

All content, features, and functionality of the Service are owned by Silver Support Hub and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, or create derivative works without our express written permission.

10. Support Services

Response Times: We aim to respond to support requests within 24-48 hours during business days.

Scope: Our support covers general technology questions and troubleshooting. We do not:

• Repair physical hardware
• Provide on-site visits (remote support only)
• Guarantee solutions to all technical problems
• Support illegal or unauthorized software

11. Payment & Refunds

Subscription Pricing: Our Service is available for $25/month, billed monthly.

Payment Processing: Payments are processed securely through Stripe. We do not store your payment information.

Billing:

• Subscriptions automatically renew monthly unless cancelled
• You will be charged on the same day each month
• You can cancel anytime from your account settings
• No refunds for partial months

Refund Policy:

• First month: Full refund if cancelled within 7 days
• After first month: No refunds, but you can cancel to avoid future charges
• Refunds processed within 5-10 business days

Cancellation: You may cancel your subscription at any time. Access continues until the end of your current billing period.

Price Changes: We may change pricing with 30 days notice. Existing subscribers will be grandfathered at their current rate for 12 months.

12. Third-Party Services

Our Service uses third-party services including:

• Clerk (authentication)
• Supabase (data storage)
• OpenAI (AI assistant)
• Email service providers

These services have their own terms and privacy policies. We are not responsible for their actions or policies.

13. Changes to Terms

We may update these Terms at any time. Significant changes will be communicated via:

• Email notification to registered users
• Notice on our website

Your continued use of the Service after changes constitutes acceptance of the new Terms.

14. Termination

By You: You may stop using the Service and delete your account at any time.

By Us: We may suspend or terminate your access if you violate these Terms or for any other reason.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

16. Contact Us

If you have questions about these Terms of Service, please contact us at:

Email: support@silversupporthub.com
Website: https://silversupporthub.com