How to Spot Tech Support Scams 💻
Learn how to recognize fake tech support calls and popups from scammers pretending to be from Microsoft, Apple, or other companies.
How to Spot Tech Support Scams 💻
Scammers pretend to be from Microsoft, Apple, or other tech companies. They claim your computer has a virus or security problem and offer to fix it — for a fee.
How This Scam Works 🚨
This scam comes in two common forms:
The Phone Call: Someone calls you and says:
- "We detected a virus on your computer"
- "Your Windows license has expired"
- "Suspicious activity was found on your account"
The Popup: A scary message appears on your screen:
- "WARNING: Your computer is infected! Call this number immediately"
- "Microsoft has detected a critical error — do not turn off your computer"
- "Your data is at risk — call tech support now"
Both lead to the same thing — they ask for remote access to your computer and then charge you for fake repairs or steal your information.
Red Flags to Watch For 🚩
- ❌ Unsolicited calls from "Microsoft" or "Apple" about your computer — these companies do not call you
- ❌ Scary popups with phone numbers — real security warnings never include phone numbers
- ❌ Asking for remote access to your computer
- ❌ Charging hundreds of dollars for virus removal or computer cleanup
- ❌ Asking for payment by gift card or wire transfer
- ❌ Telling you not to turn off your computer or close the popup
What To Do If This Happens 🛡️
Step 1
If it is a phone call, hang up immediately
Step 2
If it is a popup, close your browser. If you cannot close it, hold down the power button on your computer to turn it off, then turn it back on
Step 3
Never give anyone remote access to your computer unless you contacted them first through an official support channel
Step 4
If you already paid or gave access, contact your bank and change your passwords
💡
Tip: Real tech companies will never call you out of the blue about a virus. If you are worried about your computer, take it to a local repair shop you trust.
Got a scary popup or tech support call? Silver Support Hub can help you figure out what to do! 💙